Contact form not working
Every message someone sends through your site lands in your inbox.
Flat price
$149
One job, one price. No hourly billing.
What is actually going on
A broken contact form is the most expensive problem on this list, because it is completely silent. The customer fills it out. They see a thank-you message. They sit back and wait for you to call. You never got anything, so you never call, and they decide you are the kind of business that ignores people.
Forms break for boring reasons. The email address they send to belonged to someone who left. The host changed how mail goes out and nobody updated the site. A spam filter started quietly eating every message. In most cases the form kept showing its cheerful confirmation the whole time.
What this costs you
Every lead that fills out a broken form is a job you already paid to win and then lost at the last step. If it has been broken for six months, that is six months of missed calls you have no record of.
How to tell if this is you
- You cannot remember the last message that came in through the website.
- You get a lot of website traffic but almost no emails from it.
- A customer has said "I filled out your form and never heard back."
- The form was set up by someone you no longer work with.
What we do
- Trace where your form messages are going right now, and find out where they are getting lost.
- Reconnect the form so submissions land in the inbox you actually check.
- Set up proper sending records so your messages stop landing in spam.
- Add a real confirmation so the visitor knows it went through.
- Keep a backup copy of every submission, so nothing is ever lost again even if email fails.
- Send test messages end to end and show you the result.
Before we call it done, you send one through yourself from your own phone. If it is not in your inbox within a minute, we are not finished.
Not sure if this is your problem?
Check your site first. The free report tells you exactly what is wrong in about 60 seconds.